We take great pride in being a customer-first company and strive to provide you with the best quality products and a seamless shopping experience. However, we understand that sometimes things may not go as planned, and we are here to assist you in resolving any issues you may encounter.
If your phone case arrives damaged, is faulty, or if you receive the incorrect product, we guarantee a hassle-free resolution. You're entitled to a full refund or a prompt, free replacement.
To initiate a return, kindly get in touch with us within 30 days of receiving the order at email@example.com. When reaching out to us, please provide a clear explanation of the reason for the return, and attach pictures of the product to the initial email. This will help us quickly process your request and ensure a satisfactory resolution.
We do not issue refunds if you do not provide a significant reason for returning the item or return it without contacting us first. We want to make sure we handle your return efficiently and provide the appropriate solution.
In the case of eligible returns, refunds will be issued to the original payment method used during the order placement. Please allow for some processing time to complete the refund transaction.
Please consider that all shipping expenses for returning the item will be the responsibility of the customer.
To ensure a smooth return process, please make sure that the returned product is unused and sent back to us in its original packaging. Additionally, for better identification, kindly write "RETURNED ITEM" on the packaging.
If you have any further questions or concerns regarding our return policy or anything else related to our products and services, please feel free to reach out to us at firstname.lastname@example.org. We will be delighted to assist you.